Account & Data Deletion

This page explains how to request deletion of your SmartQ account and associated data, as required by the Apple App Store and Google Play.

How to request deletion

Send an email to info@smartdata.rs from the address associated with your account, with the subject “Account deletion request”. Include:

• Your full name as registered in the app
• The organization (Client) you work with, if known
• The email or username used in the app

Because SmartQ is a workplace tool, your account is managed by your organization (the data controller). We will coordinate with that organization to process your request.

What gets deleted

• Your user profile (name, email, role)
• Your device enrollment records
• Personal identifiers linked to your account

What may be retained

Survey responses collected for a Client belong to that Client and may be retained by them for legal, accounting, or research purposes, in anonymized or aggregated form, subject to the Client’s retention policy and applicable law. Where required, responses can be anonymized so they are no longer linked to you.

Timeframe

We process verified deletion requests within 30 days and confirm by email once complete.

Contact

Smart Data Analytics — info@smartdata.rs