Support

Need help with the SmartQ app? We’re here to assist field teams and administrators.

Contact us

Email: info@smartdata.rs
We typically respond within one business day.

Common questions

I can’t see any surveys. Make sure your device has been approved by your administrator and that you’ve completed enrollment. Open the app while online to sync.

The app says “offline”. You can keep filling surveys offline; responses are queued and sync automatically when your connection returns.

GPS isn’t working. Check that location permission is enabled for SmartQ in your device settings, and that location services are on.

I need to switch the field user on a shared tablet. End the current session from the home screen; the next user selects their name when opening a survey.

How do I get the app on a new device? Install SmartQ, enrol the device, and ask your administrator to approve it.

For administrators

Manage users, devices, locations and surveys from the web admin panel. For onboarding or account questions, email info@smartdata.rs.

Account & data deletion

To request deletion of your account or data, see our account deletion page.